Quote - Price of Quality

My first project manager I worked for gave this to me after he went and got some Panda Express - it's been hanging on my wall ever since.

Let's bridge the gap a little here - while we live in the world of quality software, let's talk quality service.  It's a great example of why quality is priceless:

"One of the most well known Nordstrom customer service stories, however, is about a man who went into the Nordstrom in Anchorage, Alaska, to return a set of tires. Nordstrom — an upscale retailer that sells mostly apparel, shoes and accessories — does not sell tires. The customer bought the tires at the store that occupied the same space prior to Nordstrom moving in.

Still, after some discussion, the Nordstrom store manager decided to allow the customer to return the tires there."

Story Link 

Do you have a story where customer service was actually QUALITY customer service?

How does that illustrate why quality is priceless?

Comment below - I'd love to hear your story.  And, as ever, if you have a "Spot the Bug" that you'd like to share with the world, let me know!